BOOKING & CANCELLATION POLICY

Last updated: This policy will be finalised before launch.

1. Making a Booking

Bookings can be made through our website once the booking system is live. All bookings are subject to availability. You will receive a confirmation email once your booking has been processed.

2. Payment

Full payment is required at the time of booking unless otherwise stated. All payments are processed securely. Accepted payment methods will be confirmed before launch.

3. Cancellation by the Customer

The following cancellation terms are proposed and will be confirmed before launch:

• 48+ hours before the tour: Full refund.
• 24–48 hours before the tour: 50% refund.
• Less than 24 hours before the tour: No refund.
• No-shows: No refund will be given for no-shows.

4. Cancellation by Belfast Uncovered

In the unlikely event that we need to cancel a tour (for example, due to extreme weather or safety concerns), you will be offered a full refund or the option to rebook on an alternative date.

5. Changes to Your Booking

If you need to change the date, time or number of guests, please contact us as soon as possible. We will do our best to accommodate changes, subject to availability.

6. Late Arrivals

Tours depart at the scheduled time. If you arrive late, we may not be able to accommodate you and no refund will be given. Please arrive at the meeting point at least 5 minutes before the tour start time.

7. Private Group Bookings

Cancellation terms for private group bookings may differ and will be agreed at the time of booking. Please contact us for details.

8. Refund Processing

Refunds will be processed to the original payment method within 5–10 working days of the cancellation being confirmed.

9. Contact

To cancel or amend a booking, please visit our Contact page.